What Pasadena Homeowners Say About Level Two Chimney Pasadena
We’ve been sweeping, inspecting, and repairing chimneys across Pasadena since 2009, and we’ve learned that trust isn’t built on a tagline. It’s built on showing up when we say we will, putting the price in writing before we touch a tool, and handing every homeowner a photo record they can actually understand. These reviews come from real jobs we’ve done in real Pasadena neighborhoods, and they reflect the work we do every day under the Haven Standard.
Recent Reviews
“We bought a 1926 Spanish Colonial in Bungalow Heaven and the inspector flagged the chimney as ‘needs evaluation.’ Corrine’s crew ran a camera up the flue and found the liner was clay tile with three cracked segments and Class III glazed creosote in the smoke chamber. She walked me through the footage frame by frame, then emailed a written scope with a flat price for the sweep, the liner replacement with a stainless DuraFlex, and the crown repair. No surprises, no pressure. The technician texted when he was fifteen minutes out, and we got the photo report that same evening.”
- Anika P., Bungalow Heaven, Pasadena
“Our fireplace was smoking into the living room every time we lit it. I had one company tell me we needed a full rebuild for $8,400. I remembered the Free Second Opinion promise and called Level Two. Corrine sent her tech with the camera, and the issue was a partially collapsed smoke shelf and a missing flue extension. $1,200, not $8,400. They showed me the difference on the screen, side by side with what the other company claimed. Haven Standard Clause 1 says ‘have it in writing,’ and they mean it.”
- Arjun S., Madison Heights, Pasadena
“I run a small property management company near Old Town Pasadena, and I’ve used Level Two for six units now. What sold me was the documented record. When a tenant in a 1950s fourplex on Mentor Avenue claimed we hadn’t serviced the chimney, I pulled up the photo archive from our 2022 visit. Time-stamped images of the flue liner, the damper operation, the crown condition. Dispute over. That’s Clause 4 of the Haven Standard, and it’s saved me twice now.”
- Justin T., Old Town Pasadena
“After the 2023 windstorms, our chimney cap was gone and water was getting into the firebox. I called three places. Two wanted to ‘come take a look’ without committing to a price. Level Two gave me a written quote over the phone based on photos I sent, then confirmed it on site. They installed a Gelco cap with a proper cricket for the slope, and the price matched the paper exactly. The 365-Day Done Right Promise is stamped on the invoice. That’s the standard they actually operate by.”
- Steve P., Chapman Woods, Pasadena
“We’d been in our Caltech-adjacent home for eleven years and never swept the chimney. The crew found a bird’s nest in the flue and a cracked crown that was letting water into the wythe. Corrine explained that the crown isn’t cosmetic, it’s the roof of your chimney, and once water gets behind the brick you get spalling. She showed me the freeze-thaw damage on the camera. We did the sweep, the crown pour with HeatShield, and she flagged the brickwork that we should watch. No hard sell on the rebuild, just a note in the written report with photos.”
- Anika P., Caltech Area, Pasadena
“I manage a historic property on Orange Grove Boulevard with four fireplaces. Previous sweeps gave me a verbal ‘all clear’ and a carbon-copy receipt. Level Two’s tech, a guy named Marcus with his license number on his uniform, spent two hours on the first unit alone. He found deteriorated mortar joints in the smoke chamber that were leaking combustion gases into the wall cavity. NFPA 211 Level 2 inspection, full photo documentation, written scope for the repair. I finally understand what I’m paying for.”
- Justin T., Orange Grove Boulevard, Pasadena
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the consistent outcome of a system we’ve run since 2009. Every one of the 38,000+ chimneys we’ve touched got the same treatment: a written price before work starts (Haven Standard Clause 1), a background-checked uniformed tech with a name and license number, a camera-scan inspection meeting NFPA 211 Level 2, and a documented photo record you keep (Clause 4). If something’s not right, the 365-Day Done Right Promise means we make it right. No voicemail loops, no bait-and-switch, no phantom charges after the crew is already in your driveway.
We’re independently owned and operated here in Pasadena, sourcing materials through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield to keep pricing honest. Whether you’re in Bungalow Heaven, Madison Heights, Chapman Woods, or anywhere else in the Pasadena area, the standard doesn’t change.
Call (213) 459-6058 to book your chimney cleaning or inspection. A live person answers, and you’ll have a written price before we start.
Written by Corrine Halstead, Owner at Level Two Chimney Pasadena, serving Pasadena since 2009.